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  • Crash after falling down

    Hello,

    What can happen when a laptop falls down?. I mean, what are the most common issues?.

    Mine fell down and now BIOS keeps popping up when I start it up.

    Thanks in advance!
    -
    Madrid (Spain).

  • #2
    Re: Crash after falling down

    Something has knocked loose - probably the hard drive from what you describe, but could also be RAM, processor heat sink. processor fan failed or even damage to the MoBo

    Start by opening the hatches for the HDD, memory and optical drive, unplug and replug firmly and reattach the hatch properly. Exactly what/where will depend on the make and model of your laptop so for instructions (how to upgrade RAM etc) for the exact process.

    Ultimately depending on the damage it may not be fixable.
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: Crash after falling down

      You can often find the Maintenance manual for you device at iFixit.

      Use a small bowl to put all the screws you remove from the device. I would also suggest you take photos of the of the device at each stage of removing items before doing so. The first time pulling your laptop apart can be quite daunting depending on the model and how it is put together. Older ones are usually worse.

      Hope you get it back together without any parts still sitting in the bowl.
      1 1 was a racehorse.
      2 2 was 1 2.
      1 1 1 1 race 1 day,
      2 2 1 1 2

      Comment


      • #4
        Re: Crash after falling down

        Thanks a lot for your suggestions!
        -
        Madrid (Spain).

        Comment


        • #5
          Re: Crash after falling down

          Hello again,

          Could I make a proper diagnosis of the hard drive and memory through the free tool "Ultimate Boot CD"?.

          Thanks in advance.
          -
          Madrid (Spain).

          Comment


          • #6
            Re: Crash after falling down

            It would tell you if a HDD is detected, and how much RAM is visible, but I would do a physical inspection first. After dropping a laptop (what height and onto what material?), physical movement of clipped in components is the most likely issue
            Tom Jones
            MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
            PhD, MSc, FIAP, MIITT
            IT Trainer / Consultant
            Ossian Ltd
            Scotland

            ** Remember to give credit where credit is due and leave reputation points where appropriate **

            Comment


            • #7
              Re: Crash after falling down

              If the HDD was spinning, get a new one. You have no idea what damage was done and when it IS going to fail. UBCD can be installed onto a USB and run from there. If using Memtest you will need the UEFI version if you have a UEFI BIOS. HD Tune Pro is a reasonable utility for testing the HDD to check the damaged and they have a trial version. If HD Tune checks it out ok then it would be a handy drive to test Windows 10 on. I sure as hell would not trust it for anything other than for testing.

              Newer laptops, certainly the Lenovo ones, have an accelerometer on the motherboard so they can check if it has been "mishandled" and to deny a warranty claim if acceleration forces have been exceeded. Tricky eh.
              1 1 was a racehorse.
              2 2 was 1 2.
              1 1 1 1 race 1 day,
              2 2 1 1 2

              Comment


              • #8
                Re: Crash after falling down

                Personally I wold download the manufacturers test and use that.

                Comment


                • #9
                  Re: Crash after falling down

                  Lets get back to basics and work out what the physical damage is.

                  Loureed - you say it goes to BIOS - does it boot to the OS at all? If not, check in the BIOS if a HDD is detected and what memory is shown
                  Are there any other signs of physical damage?
                  Tom Jones
                  MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                  PhD, MSc, FIAP, MIITT
                  IT Trainer / Consultant
                  Ossian Ltd
                  Scotland

                  ** Remember to give credit where credit is due and leave reputation points where appropriate **

                  Comment


                  • #10
                    Re: Crash after falling down

                    Thanks.

                    Ossian, you asked: "what height and onto what material?" . It felt from one meter height and onto the pavement, nothing soft !.

                    You also asked: "you say it goes to BIOS - does it boot to the OS at all?."

                    No, it does not get out of the BIOS screen.

                    -

                    The thing is that if I can fix it, now we will never trust that HD anymore according to Biggles77, and it sounds reasonable.

                    Which brings me to think: Should I replace the Hard disk then?, provided that it is not the RAM or any other part that crashed.
                    -
                    Madrid (Spain).

                    Comment


                    • #11
                      Re: Crash after falling down

                      If it was off at the time, the HDD may be OK still. if it was on, probably not.

                      I would do the following in order
                      a) remove the hard drive, mount on another PC and make a copy or at least a backup of important files. If it can't be read, it will be well and truly dead.
                      b) put the HDD back and see if it boots OK
                      c) open all the hatches and look for anything else loose (this is for your own education)
                      d) take it to a computer shop and tell them what happened, and ask them to give it a good health check (yes, this will cost something).

                      As an alternative, do you have insurance - if I did that at home, I would try claiming for a new laptop.
                      Tom Jones
                      MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                      PhD, MSc, FIAP, MIITT
                      IT Trainer / Consultant
                      Ossian Ltd
                      Scotland

                      ** Remember to give credit where credit is due and leave reputation points where appropriate **

                      Comment


                      • #12
                        Originally posted by Ossian
                        d) take it to a computer shop.................................
                        Disagree a little on this one. Use it as a learning experience. If after a week (or more) of playing and testing you still can't figure it out then take it to a laptop specialist.
                        1 1 was a racehorse.
                        2 2 was 1 2.
                        1 1 1 1 race 1 day,
                        2 2 1 1 2

                        Comment


                        • #13
                          Thanks once more for your help !
                          -
                          Madrid (Spain).

                          Comment


                          • #14
                            What was the out come of this, hopefully after re-seating components your laptop is working again...?

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