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  • Domain registrar problem

    Hello

    One of the domain names we have regsitered has prematurely expired. The name was due to expire in 2014 but expired last weekend.

    At the beginning of the week I was able to log in to the registar's site and submit a support ticket. I received no answer. I contacted support via email and received no answer. I tried 'phoning them and... no answer.

    When I accessed the registrar's site today, a message was displayed saying it had expired - meaning the registrar's domain has expired.

    This is serious because this means we have no way of regaining control of the domain. Luckily, we only had the one site registered with this registrar.

    I have contacted ICANN and requested assistance but do not know if they can help.

    Can anyone suggest any other course of action that may be open to my company in order to get the domain back up?

    Thanks
    A recent poll suggests that 6 out of 7 dwarfs are not happy

  • #2
    Re: Domain registrar problem

    What extension is it? (co.uk, com...)
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: Domain registrar problem

      Hi, Ossian

      Thanks for replying.

      It is a .org domain.
      A recent poll suggests that 6 out of 7 dwarfs are not happy

      Comment


      • #4
        Re: Domain registrar problem

        Looks as if they are handled by the "Public Interest Registry":
        http://www.pir.org/home

        Assuming you have evidence of the domain registration and expiry date, and the registrar has gone bust or similar, there should (ha ha) be no issue getting it to another registrar
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: Domain registrar problem

          Thanks very much. I'll contact them
          A recent poll suggests that 6 out of 7 dwarfs are not happy

          Comment


          • #6
            Re: Domain registrar problem

            Phew! What a job!

            Right. It seems that the registrar we used temporarily went down. Even so, the fact they allowed the name to expire prematurely says oodles about them. I have since discovered that many complaints have been lodged against them during the last week.

            What really helped us was keeping an eye on Whois results. Soon after the problem began and the registrar went down, the 'sponsoring registrar' changed. I contacted the new sponsoring registrar and they put me onto ustinet.com who apparently are responsible for our domain name. They took it off the original registrar and placed it with a new one.

            I had to amend the A records for the domain - an extra set had been added which appeared on at least one black-list. A day and a half later, the name is now resolving to the correct IP address and everything is hunky dory.

            Man - nothing a like a website going down (especially one being used as a pilot for a UK-wide project!) to make you sweat...

            Thanks for the help, Ossian. You put me on the right path.

            A recent poll suggests that 6 out of 7 dwarfs are not happy

            Comment


            • #7
              Re: Domain registrar problem

              Well done!
              Very glad its sorted out

              Out of curiousity (and in the interests of "naming and shaming") do you want to tell us who the offending registrar was?
              Tom Jones
              MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
              PhD, MSc, FIAP, MIITT
              IT Trainer / Consultant
              Ossian Ltd
              Scotland

              ** Remember to give credit where credit is due and leave reputation points where appropriate **

              Comment


              • #8
                Re: Domain registrar problem

                Originally posted by Blood
                Man - nothing a like a website going down (especially one being used as a pilot for a UK-wide project!) to make you sweat...
                Yes, having a web site go down on you can make you sweat alright.
                1 1 was a racehorse.
                2 2 was 1 2.
                1 1 1 1 race 1 day,
                2 2 1 1 2

                Comment


                • #9
                  Re: Domain registrar problem

                  nudge, nudge, wink, wink, know what I mean, squire...
                  Tom Jones
                  MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                  PhD, MSc, FIAP, MIITT
                  IT Trainer / Consultant
                  Ossian Ltd
                  Scotland

                  ** Remember to give credit where credit is due and leave reputation points where appropriate **

                  Comment


                  • #10
                    Re: Domain registrar problem

                    I've been trying to get my head round this and have received some helpful advice from the body that dealt with my complaint.

                    These are the organisations at the top of the heap, if you like. These are the official registries:

                    http://www.icann.org/en/resources/registries/listing

                    Registrars below these are 'accredited', and below these are either partners of the accredited registrars or resellers. There is a heirarchy, and resellers seem to be at the bottom of the heap.

                    The WHOIS output will always show the registering authority. Thus, one of our other domain names was registered with a reseller, but the actual registration of the domain name was undertaken by an accredited registrar, Tucows, and Tucows is the name listed in a WHOIS output for the domain name. So, if I had an issue with our reseller for that domain and was unable to contact them, or if I felt that they were not responding appropriately my next step would be to contact Tucows.

                    So - I wonder if the 'sponsoring registrar' changed as I said...

                    This is a very simplistic view. I still don't fully understand how all this works but hope it helps anyone else who may be unfortunate enough to experience a similar issue.

                    [Edit]
                    Accredited registrars are listed here:
                    http://www.icann.org/registrar-repor...fied-list.html
                    Last edited by Blood; 11th May 2012, 11:37.
                    A recent poll suggests that 6 out of 7 dwarfs are not happy

                    Comment

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