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Recomendations for Service desk software

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  • Recomendations for Service desk software

    Hi,
    I am looking for Service desk software. Just like SD applications do, User should be able to record their problems , technicians can update those recorded problems, close issue and update with their findings. I am finding a free utility. Any one here has recommendations.
    I thank you in advance

  • #2
    Re: Recomendations for Service desk software

    there are SOO many options it's not funny.
    Do you want time recording, for instance?

    one option could be RT - (Request tracker) - it's free, and open source.
    A few months back, I had a list of about 100 products.

    RT didn't do exactly what I needed, so ended up going with Autotask, which is much more fully featured, but also comes with a cost attached.
    Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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    • #3
      Re: Recomendations for Service desk software

      Thanks tehcamel
      I will try Request tracker
      I had a search for SD software and found so many of them
      At moment I am looking for free utility
      Does Request tracker doing all ITIL stuff?

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      • #4
        Re: Recomendations for Service desk software

        Liberum is very good FREE Helpdesk software and very customisable.
        Joined: 23rd December 2003
        Departed: 23rd December 2015

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        • #5
          Re: Recomendations for Service desk software

          I found RT is Linux / Unix based that require MySql and Open source web server.
          On other hand, Liberum is Windows based and can be hosted using MS IIS and MS SQL.
          For me, handeling Liberum would be much easier as it is based on MS products. I am still checking other vendors solution
          Thanks Biggles77 and tehCamel for assistance

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          • #6
            Re: Recomendations for Service desk software

            Damn, forgot the most obvious one. If you are running SharePoint you can add the HelpDesk module. Works quite well.
            Joined: 23rd December 2003
            Departed: 23rd December 2015

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