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  • Veritas 8.6 unable to backup remote PC

    Morning,

    We have veritas backup 8.6 running on a server which back's up the server and 3 other remote PC's. recently one of the remote PC's died and I had to rebuild it. It was rebuilt and I have installed the veritas remote agent on it. Now when the daily backup's run it they fail with "access denied - unable to attach to <computername>"

    When you check within veritas it says the agent is installed and running. The other 2 PC's backup successfully.

    Anyone any idea's?

    Thanks

    Michael
    Michael Armstrong
    www.m80arm.co.uk
    MCITP: EA, MCTS, MCSE 2003, MCSA 2003: Messaging, CCA, VCP 3.5, 4, 5, VCAP5-DCD, VCAP5-DCA, ITIL, MCP, PGP Certified Technician

    ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

  • #2
    Re: Veritas 8.6 unable to backup remote PC

    Sorry - Ment to say the server is running 2000 and the PC is windows XP (This has worked before on a different machine but same OS)
    Michael Armstrong
    www.m80arm.co.uk
    MCITP: EA, MCTS, MCSE 2003, MCSA 2003: Messaging, CCA, VCP 3.5, 4, 5, VCAP5-DCD, VCAP5-DCA, ITIL, MCP, PGP Certified Technician

    ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

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    • #3
      Re: Veritas 8.6 unable to backup remote PC

      Found the problem.

      You need to 'attach' to the device using a username and password that has admin / backup privilages on the box.

      I thought by default that it would use the account used for backup exec but it's not - you need to specify the account seperately.

      Michael
      Michael Armstrong
      www.m80arm.co.uk
      MCITP: EA, MCTS, MCSE 2003, MCSA 2003: Messaging, CCA, VCP 3.5, 4, 5, VCAP5-DCD, VCAP5-DCA, ITIL, MCP, PGP Certified Technician

      ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

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      • #4
        Re: Veritas 8.6 unable to backup remote PC

        Well done Michael. 1 hour and 49 minutes to solve your problem. Didn't give anyone else much of a chance, did you.

        Thanks for posting back with the solution.
        1 1 was a racehorse.
        2 2 was 1 2.
        1 1 1 1 race 1 day,
        2 2 1 1 2

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        • #5
          Re: Veritas 8.6 unable to backup remote PC

          michael

          you might want to think about a service account for your backup solution.
          we have all veritas backup services run under a service account which is member of the backup operator group on each server.
          works like a charm
          Yesterday we stood at the edge of the abyss. Today we are a step further...

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          • #6
            Re: Veritas 8.6 unable to backup remote PC

            Yes - We have the same (But it's in the domain admins group - not my choice ) and that was the account I thought it would automatically use but you need to specify the account - Moral of the story is dont assume anything

            Thanks

            Michael
            Michael Armstrong
            www.m80arm.co.uk
            MCITP: EA, MCTS, MCSE 2003, MCSA 2003: Messaging, CCA, VCP 3.5, 4, 5, VCAP5-DCD, VCAP5-DCA, ITIL, MCP, PGP Certified Technician

            ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

            Comment

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