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Looking for some software to log problems - helpdesk stuff

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  • Looking for some software to log problems - helpdesk stuff

    As above, im looking after a helpdesk and I want some software that I can log all problems on (like a database but not online) and can close cases etc. Anyone know of any out there? I have searched but most seem to be all online ones

    Thanks

  • #2
    Re: Looking for some software to log problems - helpdesk stuff

    I can highly recommend Issueview - www.issueview.com. It's incredibly customisable - before I left my previous job, I'd started work on a configuration management database within it, but I've also done an out-of-the-box installation for a client aqnd he was very happy with it

    Basically, it's got a Web interface, a thick client interface, and a database backend. You can integrate it with AD, and then add "helpdesk" to your favourites, so that users can log their own requests, and view what's happening to them.

    It's around 2,500 for a mutli user license, but I've found the support to be excellent, when asked about exchange integration, was told "not yet, but we could work on it if you wanted to upgrade"

    It also supports, in the newer versions, timed events - so if a case has been logged, and not actioned witin 2 days, it can re-notify you for instance, or escalte to a manager.. etc.
    Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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    • #3
      Re: Looking for some software to log problems - helpdesk stuff

      Search the forum, this has been brought up many times. A lot of people like Spiceworks (FREE). These links can help you decide:

      http://en.wikipedia.org/wiki/Compari...acking_systems

      Some open source ones (just found them w/ google, never heard of them before):
      http://osticket.com/
      http://otrs.org/

      Personally ATM at work we use a shared Excel file on a shared drive. Sucks, but works for us ATM because we don't need a real ticket system per se.
      ** Remember to give credit where credit is due and leave reputation points where appropriate **

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      • #4
        Re: Looking for some software to log problems - helpdesk stuff

        Have a look at HESK. It's Free and feature rich, inc e-mail notifications, Knowledge base etc.
        Caesar's cipher - 3

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        SFX JNRS FC U6 MNGR

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        • #5
          Re: Looking for some software to log problems - helpdesk stuff

          heard good things about Tremendesk

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          • #6
            Re: Looking for some software to log problems - helpdesk stuff

            http://www.liberum.org/
            and
            SharePoint HelpDesk Module
            1 1 was a racehorse.
            2 2 was 1 2.
            1 1 1 1 race 1 day,
            2 2 1 1 2

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            • #7
              Re: Looking for some software to log problems - helpdesk stuff

              You could try NetSupport DNA Helpdesk.

              This product recently won the 'Service Management Product of the Year' at the Network Computing Awards.

              URL REMOVED -- USER DOES NOT MEET POSTING REQUIREMENTS
              Last edited by Ossian; 9th March 2010, 19:02.

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