Announcement

Collapse
No announcement yet.

SILLY WORM-ways to solve the problem?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • SILLY WORM-ways to solve the problem?

    Hey guys,

    Im currently working as a trainee in a company as a technical support guy.
    Currently one of my users computer is infected with the silly worm virus.
    I tried scanning it with anti-virus software but it cannot be deleted.
    I've also tried checking other forums on ways to dispose this virus from the computer but it all failed.!
    As the antivirus software in my company is quite safe in a way that the infected drive can't be access anymore thus not allowing the user to do his work.
    Is there any suggestion that you guys could give me to solve this problem?

    Thanks mate.

  • #2
    Re: SILLY WORM-ways to solve the problem?

    Depends on what "worm" you're talking about...

    Two apps that I've found that can remove most malware / worms that aren't technically viruses. If your AV program can't remove them try one of these.

    1. MalwareBytes
    2. SuperAntispyware
    Andrew

    ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

    Comment


    • #3
      Re: SILLY WORM-ways to solve the problem?

      Hey ahinson,

      My company is using the trend micro officescan.
      The virus which is detected is called WORM_SILLY.MH.
      It infected the users D:.
      Tried scanning for it and deleting it even from regedit according to other forums.
      Whatever i did also cant seem to work.

      Comment


      • #4
        Re: SILLY WORM-ways to solve the problem?

        Oh ya btm ahinson,

        My company is only using the Trend Micro AV.
        Can't install other softwares. Strict protocols by the company

        Comment


        • #5
          Re: SILLY WORM-ways to solve the problem?

          Originally posted by Rb1 View Post
          Oh ya btm ahinson,

          My company is only using the Trend Micro AV.
          Can't install other softwares. Strict protocols by the company
          Umm then good luck removing it since Trend obviously can't do the job.
          Andrew

          ** Remember to give credit where credit is due and leave reputation points sigpic where appropriate **

          Comment


          • #6
            Re: SILLY WORM-ways to solve the problem?

            hmm ahinson,

            well okay then.Thanks for your help anyway.
            Cheers mate

            Comment


            • #7
              Re: SILLY WORM-ways to solve the problem?

              Originally posted by Rb1 View Post
              My company is only using the Trend Micro AV.
              Can't install other softwares. Strict protocols by the company
              Did you try disabling system restore and starting the system in safe mode? Did you take a look at Trend's KB article?

              The stock answer is that you wipe the computer and re-install it from the scratch. This is the fastest way to get rid of malware. Work-arounds take time and are risky, so a reinstall saves your time and nerves. The user has saved his documents to a file server, right? You got backups of his data, right?

              -vP
              Last edited by vonPryz; 3rd March 2009, 06:37. Reason: Link to KB

              Comment


              • #8
                Re: SILLY WORM-ways to solve the problem?

                hey vonPryz,

                Simple terms means reformating the whole computer again?
                That would be quite difficult as the drive that was infected is darn big, 180 gigg of memory.
                Even so,it will take some time to move it to another folder and after wiping out that drive transfering back the files in, wouldn't that be a hassle.
                I tried running for it in safe mode and i cant seem to find the file to delete it through the regedit.
                So i started scanning the computer since yesterday for the particular file (AUTORUN.INF) which is created by WORM_SILLY.MH.
                Till now the scanning is still not completed and nothing has been found so far.
                Through the normal scanning with the AV program, no virus is detected.
                But when i checked it in the server, its still indicated that the virus is still there.
                Troublesome virus.

                Comment


                • #9
                  Re: SILLY WORM-ways to solve the problem?

                  Originally posted by Rb1 View Post
                  Simple terms means reformating the whole computer again?
                  Yes. Most mid- and large organizations have customized Windows install kits, so setting up a workstation or a server isn't too much work. Unless your employer doesn't have one available.

                  That would be quite difficult as the drive that was infected is darn big, 180 gigg of memory.
                  Do you mean the user stores his files on a local hard disk?! I sure hope you have a way for taking backups. What would you do if the HD breaks, say, tonight?

                  it will take some time to move it to another folder and after wiping out that drive transfering back the files in, wouldn't that be a hassle.
                  If a computer system has been compromised (=cracked well enough), you can't be sure there isn't some unknown malware present. A virus scanner will not catch tailor-made malware. So a complete re-install is the only way to be sure.

                  -vP

                  Comment


                  • #10
                    Re: SILLY WORM-ways to solve the problem?

                    hey vonPryz,

                    Yeah, that particular department has their own share drive.
                    I wanted to reinstall everything for that user,
                    But i checked again, strange but true,
                    THE VIRUS IS GONE?Cant detect it anymore.
                    The user doesnt have any problem accessing that drive.
                    He just literally went straight in to that drive.
                    Funny eih?
                    Well at least problem solved,somehow.LOL
                    Anyway thanks again vonPryz.
                    Appreciate it.
                    Cheers mate.

                    Comment

                    Working...
                    X