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Easy Dental in a Win XP Pro Workgroup

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  • Easy Dental in a Win XP Pro Workgroup

    I am hoping someone in the vast community here has had some experience, technical wise, with Easy Dental software.

    This week I installed a Windows XP Pro Workgroup for a dental office. The strongest most powerful computer(the E6750) in the workgroup is acting as the server for group. Including said sever, there are 9 in the workgroup. All stations are running XP Pro and fully updated on (e6650). Installation with the hardware went flawless.

    The doctor was to have a software person come in from Houston to move Easy Dental from its current station to the server and install the Shick Imaging software so that everyone in the workgroup would have access. He only installed the imaging software and didn't move the Easy Dental, so now only the three computers that were originally in the workgroup before last weeks install can see and use the Easy Dental.

    The Doctor is now looking to his local IT source in desperation. Apparently, Easy Dental requires a CIE to be able to touch it according to their website. I know what Easy Dental is. I am aware of its capabilities. What I don't know is what type of database structure it has. I don't know what import, export, back-up, transfer features it has. I am deeply concerned about getting his 7yrs of practice data moved from one location to another fully intact.

    Has anyone had any experience with this scenario?
    Currently working towards CISSP
    Certified Network Specialist
    Security+ Certified
    MCP

  • #2
    Re: Easy Dental in a Win XP Pro Workgroup

    Do they have a support contract with Easy Dental?
    If not, they probably should get one -- the prices on the web site look cheap for dentists in the UK, so that probably goes double in the USA

    Specialist products normally require manufacturer support -- I have no experience of this product but most niche applications I work with have excellent support techs. Whatever it costs, it is trivial compared with the value of 7 years of accumulated business data
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: Easy Dental in a Win XP Pro Workgroup

      I am not certain about their support contract info. or even if they had been doing regular back ups. If this hadn't been dropped in my lap late afternoon on Friday and we have to be back on site on Monday afternoon, I'd might have had time to get their Easy Dental ID and info. I am just the hardware part of the equation. If I had known I'd also have to do the software part too, I'd have approached this very differently and this wouldn't have been an issue.

      I hope Easy Dental tech support will guide me thru the process since I am not CIE. I doubt the Software guy is going to return my 5 calls.

      I do sincerely appreciate your reply. I'll definitely post an update.
      Currently working towards CISSP
      Certified Network Specialist
      Security+ Certified
      MCP

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      • #4
        Re: Easy Dental in a Win XP Pro Workgroup

        Did some poking around, it could be Access or mySQL based. I think I saw on their website that it was $79/month for tech support, which is cheap compared to their $2.50 / min rate!

        FYI, these links may help in the future.

        http://www.easydental.com/Support/Vi...ements2007.pdf
        http://www.easydental.com/training/p...r_%20Guide.pdf


        I once set up a dental office (5 to 7 years ago) and 2 tricks we set up there went over VERY well with the office employees.

        1. Each dental station had a TV. We set up the PCs at each station to output video to the TV via an A/B switch. This way they could show them their charts and whatnot right on the screen without getting out of the chair.

        2. Their scanner happened to have a white background. Because of this (I think), they were able to scan in x-rays into the dental software. Made their lives so much easier!

        Their assistants kept burning daily DVDs as a backup (aside from the RAID array). Downside is that they kept burning it to the same DVD-R disc. Months later we followed up with them, and found this out. Showed them how to swap DVDs
        ** Remember to give credit where credit is due and leave reputation points where appropriate **

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        • #5
          Re: Easy Dental in a Win XP Pro Workgroup

          Thanks Wired!

          I have already downloaded those pdfs. Didn't see much to help me know how to transfer, import or export, etc. from a technical standpoint.

          I am going to have to get their own tech support on line I am guessing to be able to complete this deal.

          And we did set up DVI Monitors on each Dental chair with fancy monitor arms so their xrays and anything else they want can be viewed right in the chair.

          They didn't request DVD-R on any of the new stations. So they can only play the DVD on the exam room machines. The doctor and two other machines have burning capability.

          My plan at this point, is to ghost the existing machine to an external HD via USB. Get their Easy Dental Support ID number and license info, Do an additional Back up, and take it all back to my office into a test environment and manipulate it until I am ready to take it back and load it on the server.

          Pray for me!
          Currently working towards CISSP
          Certified Network Specialist
          Security+ Certified
          MCP

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