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Not able to print using https

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  • Not able to print using https

    I have users accessing my secure website and when they try to print reports, they get an error.
    When they run a report, the report was rendered successfully and it could be exported to a PDF. When I try the print button, the print dialog will display with a choice of printers. Once I select the printer and click OK, the following error shows: An error occurred during printing. (0x800C0005).
    I am using report viewer in a Web app with report server on the same box.

    When I tested this internally - not typing https but only http - then printing would work just fine. Is there a way on my ISA Server configuration that I can setup to pass this printing command through? Whether I am sitting internal or external - as soon as I add https//website then printing fails.

    Thanks for your time.


  • #2
    Re: Not able to print using https

    i can only guess, but it sounds like there is a port problem. you said youre using ISA... any other products? i see this error in one m$ forum:

    have you enabled print logging for your clients?

    most people i see with similar errors have an SSL acceleration device or bigIP or some appliance involved...

    not much help.. sorry.
    its easier to beg forgiveness than ask permission.
    Give karma where karma is due...


    • #3
      Re: Not able to print using https

      Hi James

      Thank you for the information.

      Yes I do have logging enabled and I get the following string: (part of logfile)

      CResourceManager::ResetCulture - Ending Function: 0x00000000.
      Url =
      API call m_httpRequest->send failed 0x800C0005. (765))

      Should the port be different?

      Also, I am not using BigIP or acceleration SSL

      I also attached the full log file


      Attached Files