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Looking for Support Contract Examples

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  • Looking for Support Contract Examples

    As the title says..

    I am hoping to offer support contracts to my customers, and I was wondering if anyone would have any examples that they might make available to me.

    The typical scenario would be an installation with a server, up to 10 workstations, mail, etc.

    I am thinking of tiered support - three levels of contract ( eg - silver, gold, platinum ?)

    The contract would include server health checks, proactive monitoring, ensuring backups are available, patching etc (say 10 hours per month).

    Then I would like to define support for general faults, and then emergencies.

    Any suggestions would be warmly welcome.

    Many thanks,
    Neil Mac