No announcement yet.

All office software problem

  • Filter
  • Time
  • Show
Clear All
new posts

  • All office software problem

    First of all, hello to you all. My name is Andy and I hail from the UK in Kent.

    The problem I have is causing me a real headache.

    I am running windows XP and Office Xp.

    The problem I have is that whenever I open an office application (word, excel, p/point etc) I get a pop up "windows installer" on the title bar then in the main text box preparing to install.

    I immediately press cancel and the programme then opens fine.

    This causes no more problems.

    The same thing happens if, for example I wish to open a word or excel file. I double click on it say in "my documents". This then for some reason opens windows installer. I click cancel then word opens normally but with a blank document. I then have to navigate via File-->open--> etc to actually work on the file.

    A real nuisance factor - anyon got any ideas

    MAny thanks


  • #2
    Re: All office software problem

    Have you allowed it to continue installing? The problem should go away after that

    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    IT Trainer / Consultant
    Ossian Ltd

    ** Remember to give credit where credit is due and leave reputation points where appropriate **


    • #3
      Re: All office software problem

      Thanks Ossian.
      I tried letting it run its natural course.
      I then got a dialouge box come up stating to install the office XP cd which I did and then my system crashed.

      I have tried this twice now but the same result.

      Any other ideas ??



      • #4
        Re: All office software problem

        How was Office installed on this machine? As Administrator, User etc? Is it part of a Domain or a Standalone? How are you logged on when this happens?
        1 1 was a racehorse.
        2 2 was 1 2.
        1 1 1 1 race 1 day,
        2 2 1 1 2