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Word 2002 crashes when searching clipart

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  • Word 2002 crashes when searching clipart

    Office XP sp3. New installation on new XPsp2, and all works well except Word 2002 will crash everytime someone searches for ClipArt. The error indicates that
    winword.exe caused an error in mso.dll. Office was uninstalled and
    reinstalled. Same result.

    If you remove internet access it will search and display the default installed images just fine.

    Disabled the firewall temporarily to rule out if something is happening there, same result.

    Has anyone encountered this, are there any fixes?

    Many thanks in advance.

  • #2
    Re: Word 2002 crashes when searching clipart

    Have you installed the Clipart from disk 3? It can be copied to a network SHARE and installed from there or a Custom install onto the local PC to copy all the clipart to it. I am assuming you have the correct licenses for the mentioned options.

    Get a screenshot of the error and post it here. Please use JPG format as it reduces the size and makes it easier for members who are unfortunate enough to still be on dial-up.
    Joined: 23rd December 2003
    Departed: 23rd December 2015