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Outlook Show Total Items resets when mail received

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  • Outlook Show Total Items resets when mail received

    Hi Folks,

    We have a system with 5 people accessing a shared mailbox. Each user sets the mailbox so that it shows the total number of emails instead of the number of unread emails and this works fine.

    The moment a new email is received the count changes back to being the number of unread emails.

    I'm not sure where to start with this one as there aren't really any other settings that would affect it. The mailbox is on Exchange 2010 and the client PCs run Outlook 2013.

    If I test it on an Office 365 system the mailbox settings persist.
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