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Problem with Send as PDF

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  • Problem with Send as PDF

    Hi Everyone

    I'm baffled by a problem at one of my clients.

    She uses the option in Word and Excel to send the document as a PDF.

    If all works...she ends up with a pdf attachment in a blank email, ready to be sent, but every once in a while, the new blank email opens up partially, its almost as if the attachment is being displayed in the body of the email, bit only the to +/- 1cm and them email hangs.

    Unfortunately i was unable to recreate this problem this morning whilst running Microsoft's PSR tool, but hopefully I will be able to post a screenshot in the near future.

    Herewith some details on the pc:
    Core i5-3230M CPU at 2.6Ghz
    4.00 GB Ram
    Windows 8.1 64bit
    Office 2013 Home and Business

    Step 1: User left click on "File Tab (Button)" in "Project cost tracker1 - Excel"

    Step 2: User left click on "Share (Tab Item)" in "Project cost tracker1 - Excel"

    Step 3: User left click on "Email (Tab Item)" in "Project cost tracker1 - Excel"

    Step 4: User left click on "Send as PDF (Button)" in "Project cost tracker1 - Excel"

    Step 5: Here you may or may not end up with the pdf Attachment in the blank Mail


    Any ideas ?
    Attached Files
    Last edited by GilfillanB; 13th August 2014, 11:48.
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