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  • Problem when I send the emails

    Hi

    I installed Office Professional Plus 2013 64-bit on Windows 7 Ultimate SP1 64-bit.

    In an account of Users type, I have configured Outlook 2013 to receive and send E-Mails to a public account of Yahoo.

    Outlook worked fine for a week.

    Now, when I try to send the E-Mails, Outlook is closed and Windows 7 displays the classic window troubleshooting with the following error:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 15.0.4420.1017
    Application Timestamp: 506742d6
    Fault Module Name: OLEAUT32.dll
    Fault Module Version: 6.1.7601.17676
    Fault Module Timestamp: 4e587ee8
    Exception Code: c0000005
    Exception Offset: 00000000000011d0
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1040

    Additional information about the problem:
    LCID: 1040
    skulcid: 1040

    How come?

    Thanks

    Bye
    Last edited by balubeto; 1st February 2013, 09:03.
    balubeto

  • #2
    Re: Problem when I send the emails

    Can you try outlook in safe mode maybe?
    Any AV installed or plugins in Outlook?
    anything change before it started?
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

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    • #3
      Re: Office 2013: Crash when the E-Mails are sent

      Originally posted by AndyJG247 View Post
      Can you try outlook in safe mode maybe?
      Any AV installed or plugins in Outlook?
      anything change before it started?
      How do I disable all add-ins not Microsoft?

      How do I start Outlook 2013 in safe mode?

      Thanks

      Bye
      balubeto

      Comment


      • #4
        Re: Office 2013: Crash when the E-Mails are sent

        ?

        Also, have any updates installed since your original office installation?

        Whatever fix you find, be sure to incorporate it into your sysprepped image
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

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