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Junk mail options ?

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  • Junk mail options ?

    We got new scanners that have scan to email on them and for 99% of the people it works fine. For a few it sends the scan to their junk mail folder. The email comes from your address. I've tried everything. Recreating the users Outlook Profile. Selecting the Not junk button. Creating outlook rules to move the messages to the inbox. If I run the rule manually it works but doesn't work as the message comes in so they might as well just manually move it. We use Office 2013 and Exchange 2010. Does anyone have any ideas?