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problem with word 2007

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  • problem with word 2007

    Hello
    I have problem with word
    When I open the word I have circle around the mouse pointer (same like process that are working)
    The process that I do :
    Repair to the office -not resolve it
    Run diagnostic to office-not resolve it
    Replace the normal .dat-no resolve
    Remove all the add in
    os:win 7 64 bit
    Please I need help
    Thanks

  • #2
    Re: problem with word 2007

    Have you tried a full uninstall, reboot and reinstall?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: problem with word 2007

      after reinstall the problem not resolve

      Comment


      • #4
        Re: problem with word 2007

        OK...
        What about under a different user profile?
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment


        • #5
          Re: problem with word 2007

          Do you have any printers installed?

          Disable the Print Spooler service to see if that helps, Word connects to printers on startup and I've seen that sometimes cause a crash.

          Comment


          • #6
            Re: problem with word 2007

            Originally posted by enderadm View Post
            Do you have any printers installed?

            Disable the Print Spooler service to see if that helps, Word connects to printers on startup and I've seen that sometimes cause a crash.
            yes network printer and one local
            what to do?

            Comment


            • #7
              Re: problem with word 2007

              As he suggested, disable the printer spooler service (note this is a temporary fix as no printing will work while it is disabled)
              Tom Jones
              MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
              PhD, MSc, FIAP, MIITT
              IT Trainer / Consultant
              Ossian Ltd
              Scotland

              ** Remember to give credit where credit is due and leave reputation points where appropriate **

              Comment


              • #8
                Re: problem with word 2007

                Originally posted by enderadm View Post
                Do you have any printers installed?

                Disable the Print Spooler service to see if that helps, Word connects to printers on startup and I've seen that sometimes cause a crash.
                Thanks,good diagnostic
                the problem resolve after i stop the printer spooler (and returne after i start the service again)
                what to do?
                i need the network printer?

                Comment


                • #9
                  Re: problem with word 2007

                  Originally posted by Dell View Post
                  Thanks,good diagnostic
                  the problem resolve after i stop the printer spooler (and returne after i start the service again)
                  what to do?
                  i need the network printer?
                  thanks i resolve the problem

                  Comment


                  • #10
                    Re: problem with word 2007

                    I don't suppose you would care to tell us how, so someone else with the same problem can benefit from your solution?
                    Tom Jones
                    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
                    PhD, MSc, FIAP, MIITT
                    IT Trainer / Consultant
                    Ossian Ltd
                    Scotland

                    ** Remember to give credit where credit is due and leave reputation points where appropriate **

                    Comment


                    • #11
                      Re: problem with word 2007

                      Originally posted by enderadm View Post
                      Do you have any printers installed?

                      Disable the Print Spooler service to see if that helps, Word connects to printers on startup and I've seen that sometimes cause a crash.
                      Thanks again good tip
                      I download this tool FIX ALL and the problem resolve
                      below the link:http://support.microsoft.com/kb/921541
                      Last edited by Dell; 5th December 2013, 07:50.

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