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"The information you were working on might be lost" constant error message

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  • "The information you were working on might be lost" constant error message

    Hi all, need help troubleshooting the following issue:

    When closing Word 2007 (WinXP), the user gets the error

    "The information you were working might be lost. Microsoft Office Word can try to recover it for you.

    [Checkbox] Recover my work and restart Microsoft Office Word."

    This error message comes up every time Word is closed.....

    The MS support forums suggest deleting/renaming the Normal.dot file but still no luck..... any other help .......

  • #2
    Re: "The information you were working on might be lost" constant error message

    Is it all profiles or just one or two?
    If all, consider a repair install of Office

    Did this just start (if so, what changed)?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: "The information you were working on might be lost" constant error message

      Originally posted by Ossian View Post
      Is it all profiles or just one or two?
      If all, consider a repair install of Office

      Did this just start (if so, what changed)?
      Thanks for reply .. actually it happens with every profile and after reinstall twice finally it works ....

      But now i have same problem with word only when i open an attachment from outlook and close it it shows same error... but now it happens only in outlook attachments.....

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