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All of a sudden Microsoft outlook 2007 lost its profile

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  • All of a sudden Microsoft outlook 2007 lost its profile

    Dear Experts

    Today I was fixing networking issue for one of my client (router and a parallel HP printer).

    He is using a desktop with windows XP professional SP3

    During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)

    When I finished my work Before I left his office he was able to download a file from his outlook (used as mail client for his ISP) 2007 (means it was working), to test the printer if it prints or not.

    I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :
    Code:
      C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook\tets.pst
    When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook) !!!!!!

    For sure I had not touched his outlook when I was working the first time.

    I felt embarrassed he might have thought that I had damage his outlook.

    I checked the Control Panel --> Mail --> Data Files I found those 3 profiles :
    Code:
      Name                                        Path
      -------                                        ---------
      Omrion’s email          Outlook.pst in C:\emailfile
      Personal Folders        Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft
      I forget name             test.pst in C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook
    I am not sure what he had all those three files!!!

    The size of the first two profiles (Outlook.pst) are almost 2 GB

    The size of test.pst 1 KB hence I deleted it

    What should I do to fix this issue ?

    He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him

    I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft

    All I can see the old emails till 2009 but not afterwards !!!!!

    Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?

    How can I fix the problem ? It is an urgent issue please

    Regards

  • #2
    Re: All of a sudden Microsoft outlook 2007 lost its profile

    CCleaner could potentially have deleted the file. Did you reveiw all the files that CCleaner was going to delete beforehand??

    Create a new test.pst and outlook should start normally.

    Have you tried removing the profile as this will stop the error message from happening.

    Comment


    • #3
      Re: All of a sudden Microsoft outlook 2007 lost its profile

      CCleaner could potentially have deleted the file.
      I see

      Did you reveiw all the files that CCleaner was going to delete beforehand??
      No I didn't

      Create a new test.pst and outlook should start normally.
      I did create one but there was no joy, Control Panel --> Mail --> Data File --> Add,,,,,,,,,,,Is this a right procedure ? Or there is different way ?

      Have you tried removing the profile as this will stop the error message from happening.
      Which profile ? And how

      Regards

      Comment

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