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Clip art views- thumbs not displayed

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  • Clip art views- thumbs not displayed

    Several users in our domain (400 users)
    have indicated that when they open clipart from the insert tab on the ribbon-- the clipart gallery that appears on the right side populates, but the images are not displayed.

    See attachment (thumbs.jpg)

    However, when one clicks on the "thumbnail" it opens a preview just fine (or inserts as desired)

    Can anyone tell me why and how to fix so that the "thumbs" display correctly?
    Attached Files
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