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Desktop dialing versus router burned in dialing

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  • Desktop dialing versus router burned in dialing

    About half a year ago I've got a new siemens sl2-141 router, and 'till today it worked just fine using most of the time the usual ADSL windows made desktop dialer and sometimes the burnt-in router dialer.
    Lately i've got disconnections in an annoying manner, when I called for help from ISP they tell me to use only the burnt-in dialer because the one made by windows conflicts with the router software, I do'nt beleive that, I connect this manner for over 6 months.

    Q1: Is it true what they "sell" me about conflicts?
    Q2: If it is true what are the differences?

    Thank you very much for your response