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Slow performance for remote users on XenApp Desktop 6.5

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  • Slow performance for remote users on XenApp Desktop 6.5

    I have a pair of remote users who are reporting latency when working with certain application in their XenApp Desktop environments. The problem has been perpetuating this week and the following experience is:

    1) Words won't show immediately when typing up an email in Outlook.
    2) Opening up a file in Excel takes a min or longer before it loads. Saving a file in Excel also takes moments before it actually saves.

    Uploading files from the local desktop to the Citrix environment with images can take up to one hour.

    What can I try to address this issue? I have suggested for them to try and launch the application from the web interface site rather than within the Citrix desktop environment and see if there is a difference? Would there be anything else I could for these particular issues? No other remote users are reporting latency at this point.

    Thanks,

    Phil
    Last edited by Philip; 11th September 2014, 19:02. Reason: addition

  • #2
    Re: Slow performance for remote users on XenApp Desktop 6.5

    Anything similar with the users?
    Same server, same location?

    Can you shadow a session?
    http://blogs.citrix.com/2014/01/21/h...tor-shadowing/
    The most important thing in life is to be yourself.

    Unless you can be Batman.
    Always be Batman.

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    • #3
      Re: Slow performance for remote users on XenApp Desktop 6.5

      have you checked their network latency between the client and server ? is there packetloss, is the response tine higher than your benchmark ?
      Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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      • #4
        Re: Slow performance for remote users on XenApp Desktop 6.5

        Hi,

        As a workaround for the Office issue you can use:
        http://www.groovypost.com/howto/disa...ing-animation/

        In addition, limited bandwidth, low RAM / CPU resources may lead to the same issue. On case of heavy graphic applications, you may need to enable HDX:
        http://www.citrix.com/content/dam/ci...chnologies.pdf
        Best Regards,

        Yuval Sinay

        LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

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