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Printing a TIF via RDP

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  • Printing a TIF via RDP

    I have an odd situation with one of my users that I can't seem to figure out. Right now my company is experimenting with VDI and thin clients. We have brought it live for a small group of test users and the issues that have come up I have been able to eliminate except this one. I am not super familiar with everything going on as I am learning it now (got hired and tossed into the middle of the project since the guy running it left).

    Basically we have two servers, both of them 2008 R2. One of them is a connection broker and the other is hosting 40 Windows 7 virtual desktops. Everything is Microsoft so we are using Hyper-V and nothing else. To deal with printers, we are using the Easy Print driver solution. On the end user side, all of the users (except one) is using your average desktop comptuer with Windows XP. The one user having an issue is using a thin client by HP running Windows XP Embedded.

    When a TIF comes in their email, all of the users I have tested work perfectly fine. The TIF opens in the Windows Picture Viewer and prints. The one user I have on the thin client doesn't. The print job appears to go through as I can watch the printer queue and see it hit the redirected printer on the VDI. However, it never shows up on the local computer's queue. It seems to get lost between the VDI and her thin client. Everything else prints fine as I tested Word, Adobe, Outlook, Notepad, etc. I tried her account on another VDI thinking there may be an issue with the VDI and the issue followed. An interesting item is that if I open the TIF in paint, it prints, but not well enough where I could offer this up as a solution.

    I just wanted to know if there was anyone who could help me out at all? I have run out of ideas and am looking for some help.

  • #2
    Re: Printing a TIF via RDP

    Just to add, I got the username and password for said user and tried it on my computer, and it worked perfectly fine.

    At this point the issue seems to be the thin client, but I'm hoping someone has suggestion. Anyone have one?

    Comment


    • #3
      Re: Printing a TIF via RDP

      Did you install the latest RDC client + MS Framework 3.5 of the XP box?
      Best Regards,

      Yuval Sinay

      LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

      Comment


      • #4
        Re: Printing a TIF via RDP

        Originally posted by yuval14 View Post
        Did you install the latest RDC client + MS Framework 3.5 of the XP box?
        I installed rdc 7 and am using .net 3.5 on the xp box.

        Comment


        • #5
          Re: Printing a TIF via RDP

          After the installation, is the print issue still appear? Id so, please try to connect to the VDI from another computer (but with the same username + the same VDI workstation)
          Best Regards,

          Yuval Sinay

          LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

          Comment


          • #6
            Re: Printing a TIF via RDP

            Originally posted by yuval14 View Post
            After the installation, is the print issue still appear? Id so, please try to connect to the VDI from another computer (but with the same username + the same VDI workstation)
            The printing issue was still there. I tried that as well and I still have a printing issue.

            Thank you for the suggestions.

            Comment


            • #7
              Re: Printing a TIF via RDP

              Hi,

              If the issue apeear from regular Windows XP box, then the TS profile may contain wrong settngs etc.
              You can backup the profile, delete it, and relogon to the TS.
              Best Regards,

              Yuval Sinay

              LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

              Comment


              • #8
                Re: Printing a TIF via RDP

                Thank you for the suggestions, however I think I eventually found my issue.

                I was doing some reading and research on the side. It would appear that the Windows XP Embedded does not fully support .NET Framework 3.5 SP1 and that even though you can get it installed and it functions for just about everytyhing, there are items that it does not work for. I upgraded the system to the Windows 7 Embedded and everything is working fine.

                Thanks again.

                Comment


                • #9
                  Re: Printing a TIF via RDP

                  Thanx for the update
                  Best Regards,

                  Yuval Sinay

                  LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

                  Comment

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