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Winword crash on save as

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  • Winword crash on save as


    This is drivng us crazy, We have a terminal server 2008 r2 setup with 5 users attached. Every time some one try to save as on an word doucmeny as get this. We are running office 2007

    Log Name: Application
    Source: Application Error
    Date: 25/02/2011 14:00:29
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Barney.domain.local
    Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
    Faulting module name: dtsh.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc8ec
    Exception code: 0xc0000005
    Fault offset: 0x00001c7c
    Faulting process id: 0x1898
    Faulting application start time: 0x01cbd4f452bef738
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
    Faulting module path: C:\Windows\system32\dtsh.dll
    Report Id: 9a03f0d9-40e7-11e0-b08b-1a19b80fc9e5
    Event Xml:
    <Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2011-02-25T14:00:29.000000000Z" />
    <Security />
    <Data>C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE</Data>

  • #2
    Re: Winword crash on save as

    Please update the OS to SP1 + make sure that the office is also updated to the latest hotfix level.
    If this issue appear again, please try to uninstall the AV from the server.

    I found some note on this issue:

    But I recommended to start the steps above.
    Best Regards,

    Yuval Sinay

    LinkedIn:, Blog: