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Can't use 3rd Paper Tray using Easy Print inside Windows Server 2008 Terminal session

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  • Can't use 3rd Paper Tray using Easy Print inside Windows Server 2008 Terminal session

    Hi, I have a user having problem selecting the 3rd Paper Tray when logged on to a Windows Server 2008 R2 server utilizing the Easy Print function.

    Her laptop OS is Windows 7 and Windows Updates up-to-date.

    The printer model is OKI MB470 which is installed locally on the laptop using a standard TCP/IP port.

    She can print both locally and inside the Terminal Session and printer model is detected as "Terminal Services Easy Print", but inside the TS the 3rd paper tray is not visible and cannot be selected either since that page is greyed out.

    I've done quite a lot of searches on Google but not come up with any solution yet, perhaps one of you have encountered this problem and fixed it? (hopefully)

    Cheers,

    ...MARTiN

  • #2
    Re: Can't use 3rd Paper Tray using Easy Print inside Windows Server 2008 Terminal ses

    You can try to install Windows 2008 R2 SP1 + Windows 7 SP1 and check if this update helps.
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

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