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Best PC remote platform/program

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  • Best PC remote platform/program

    Forgive me if this is covered elsewhere, but I search and found nothing.
    I'm looking for a good PC remote program for my customers. I'm currently using logmein and am working with crossloop(VNC based). I have tight VNC and some others progs, but nothing works that well. My customers aren't usually swift enough to install the programs themselves even with web based assistance I provide.

    What I'm looking for is something that installs quietly
    Will show up in my viewer that is is online
    The customer can give me an access number.

    tightVNC is "suppose to be" and easy install and will give you an ip address, but the only ip address that shows for me is the LAN IP and not the WAN.

    logmein works well, but won't transfer files, and requires an intermediary (website server) and after their last stunt, I'm fearful of changes. It is difficult to install for many.

    When I finished the description, it appears to be a hackers version of VNC!

    I would pay for something, but I don't use it enough to justify the 100s of dollars they require.

    Thanks to everyone who replies.
    I already know I'm not that bright. Please be constructive. Only give your 2cents if it helps. Don't be condesending or demeaning. It doesn't make you look smart. You just look like an arse.
    Chris Robertson
    The Computer Doctor

  • #2
    Re: Best PC remote platform/program

    You can use:

    Microsoft remote assistant or

    or other this party product. But please note, it cost money.
    Best Regards,

    Yuval Sinay

    LinkedIn:, Blog: