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  • Terminal Server: Application Hang

    Hi guys and girls,

    Having a few issues with a terminal server on one of our clients sites.

    Because the server tends to experience quite a high volume of traffic throughout the day, the server is scheduled to reboot overnight, just to clear any bugs that may occur throughout the day.

    At present the server, come 9am, likes to show our users just a blank screen after logging on (the generic windows blue wallpaper that comes with the Server 2k3 package), I have checked the event log and alot of applications are deciding to give an Application Hang error.

    The application hang error applies to:

    mshta.exe
    outlook.exe
    iexplore.exe
    soffice.bin

    Does anyone have any ideas as to what may be the issue.

    If you need some questions answered, please by all means - fire away.

    Thanks for your assistance,
    Nick

  • #2
    Re: Terminal Server: Application Hang

    Done some basic troubleshooting and testing and figured that the above services and applications were not causing the terminal server to hang on login.

    It was in fact the print spooler, causing the issues.

    I had searched and eventually found this fix:

    http://techrepublic.com.com/5208-623...ontent;leftCol

    Does anyone agree/disagree with this fix?

    Cheers,
    Nick

    Comment


    • #3
      Re: Terminal Server: Application Hang

      Well, this can be due bad drivers (usually print drivers etc.).... Low disk space etc.
      Best Regards,

      Yuval Sinay

      LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

      Comment


      • #4
        Re: Terminal Server: Application Hang

        Originally posted by yuval14 View Post
        Well, this can be due bad drivers (usually print drivers etc.).... Low disk space etc.
        Thanks for your reply.

        Thats correct, i updated all drivers for printers last week and the issue has been occuring way before that even.

        Disk space at this stage isn't posing an issue as there is well over 50% capacity left.

        Many Thanks,
        Nick

        Comment


        • #5
          Re: Terminal Server: Application Hang

          How you made the shutdown of the server? Did you use shutdown -f ?!
          Best Regards,

          Yuval Sinay

          LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

          Comment


          • #6
            Re: Terminal Server: Application Hang

            Before we shutdown the server overnight we applied the fix, in the above link.

            For some reason, the print spooler needs to be restarted to stop the hang?!

            Anyone have any ideas as towards a certain fix? this is an ongoing saga and the users are calling each morning an hour after theyve logged in, which by all means is totally unacceptable.

            Thanks in advance for any advice & assistance.
            Nick

            Comment


            • #7
              Re: Terminal Server: Application Hang

              Are you restarting via a script?

              If so I would add the lines to remove all files from the print spooler before the reboot. (All my Terminal servers have this)

              The mshta.exe strikes me as a possible problem. Do you have any HTA scripts that are running on these machines? If not I would track down the hta file and see what it does. It could be a potential security issue, virus, etc.

              Are you running any type of Citrix?

              What is your printer policy on the network?

              I would also recommend: Log in to the machine in the AM, wait for that first call and look at the printers list. (You should be able to duplicate the error as well if you want to try a few times during the day)

              Hobie
              Last edited by Hobie; 22nd January 2010, 21:37.

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