Announcement

Collapse
No announcement yet.

Citrix system with GFI Faxmaker

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Citrix system with GFI Faxmaker

    Looking for any help on this (all suggestions welcome).

    ------------------------------
    I run a Citrix environment and allow my users to "fax" from an application called "GFI Faxmaker" (I use version 12).

    My Issue: 10% of the time I will print to "Faxmaker" and it will not attach the created PDF file. 5% of the time it will pop up two programs (Sendfax.exe) and sometimes they will both be blank (no fax attached), sometimes 1 will be correct and 1 will be blank.

    Things I have tried so far..
    * http://kbase.gfi.com/showarticle.asp?id=KBID002425
    -- Basically have userinit startup the program
    * Changed Print Settings from Spool to RAW
    * Unistall / Reinstall
    * Changed Citrix to finish loading Printer before allowing user login
    * Created a Login Script to force start the fmstart.exe process

    The program works fine under RDP, only under Citrix does it not work!

    ------------------
    I'm hoping this is a common "Printer" issue and someone can point me to the setting in Citrix to fix it!

    Thanks!
    Hobie

  • #2
    Re: Citrix system with GFI Faxmaker

    Did the Citrix try to use a virtual driver for this print device? Did you contact GFI support staff?
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

    Comment


    • #3
      Re: Citrix system with GFI Faxmaker

      I'm new to Citrix - How can I tell if a virtual driver is running?

      I have contacted GFI and they will not support Citrix, they only point me to the one article.

      ----
      I am testing a "fix" today and will report back the result.. I basically removed the file "fmstart.exe" from the userinit area in the Registry and instead placed the link to the file in the "Startup" group.

      To me it seems like half a doven in one hand, 6 in the other. But it seems to have made a difference today. Possibly a timeing issue with Citrix and the printer driver??

      Hobie

      Comment


      • #4
        Re: Citrix system with GFI Faxmaker

        Please use:

        http://support.citrix.com/article/CTX116474

        http://www.citrix.com/English/ps2/pr...ntref=prod_top
        Best Regards,

        Yuval Sinay

        LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

        Comment

        Working...
        X