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  • Mouse function not working while remote desktoping

    Hi,
    I have been using terminal services for a while.
    Recently one of our users complained about one of the mouse functions not working while using applications on his remote desktop connection session.
    The particular mouse function(option) is :
    [Automatically move pointer to the default button in a dialog box]
    found under control panel->mouse->mouse properties->pointer options tab

    Note: This option works fine in a local environment.

    Any ideas to make this option work will be appreciated.

    Thank you
    Tom

  • #2
    Re: Mouse function not working while remote desktoping

    Is this option set on the TS as well? If it's only set on the local system, I doubt it will work in the RDC ...

    Sorin Solomon


    In order to succeed, your desire for success should be greater than your fear of failure.
    -

    Comment


    • #3
      Re: Mouse function not working while remote desktoping

      Hi Sorino,
      Yes, this option is being checked on all the the terminal servers in the farm.
      It works on the terminal server, for example, administrator logs into the terminal server and opens a word , excel, notepad or any kind of application, this function works.
      But, when the user logs in to the terminal server using remote desktop connection, and access applications, then this function does not work.

      Thank you
      Tom

      Comment


      • #4
        Re: Mouse function not working while remote desktoping

        It's time for some more info:
        - what OS is the server and what OS is the station connecting to it?
        - what version of RDP are you using?
        - you mentioned "recently" in your first post. Does this mean that it worked in the past, and it stopped working at a specific point in time?
        - are you in AD or WG environment? If AD, are there any GPOs set on the user?

        Sorin Solomon


        In order to succeed, your desire for success should be greater than your fear of failure.
        -

        Comment


        • #5
          Re: Mouse function not working while remote desktoping

          Hi,

          - what OS is the server and what OS is the station connecting to it?
          Server is Win SRV 2003 R2 running terminal services

          - what version of RDP are you using?
          Version 5.2

          - you mentioned "recently" in your first post. Does this mean that it worked in the past, and it stopped working at a specific point in time?
          If the administrator logs into the terminal server locally, this option works fine (no problem on this one).
          But the real problem is when users are offsite and working from different location by using remote desktop connection, then this function does not work on any applications that they are using.

          - are you in AD or WG environment? If AD, are there any GPOs set on the user?
          AD. No GPOs are set to any user.

          Any ideas would be helpful sorinso.

          Tom

          Comment


          • #6
            Re: Mouse function not working while remote desktoping

            First, upgrade the RDP client to 6.1.
            Is the client use a multipile mouse drivers?
            Best Regards,

            Yuval Sinay

            LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

            Comment


            • #7
              Re: Mouse function not working while remote desktoping

              Hi Yuval,
              I will reply you after installing and working on v6.1.

              I have multiple drivers of mouse(both ps/2 and usb kinds).
              Does it matter though??

              Thanks,
              Tom

              Comment


              • #8
                Re: Mouse function not working while remote desktoping

                This may cause for some issues like what you have now.
                Try the new RDP client and update us.
                Best Regards,

                Yuval Sinay

                LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

                Comment


                • #9
                  Re: Mouse function not working while remote desktoping

                  Hi Guys,
                  I did a little research on remote desktop connection v6.0 and found the following:
                  The new version will fully work only if the remote host is either vista or win server 2008.
                  So basically, I can't test this new version because it is impossible to set up win serve r 2008 in our infrastructure currently.

                  Are there any scripts so that I can apply this pointer policy to all the remote desktop clients and make it work?

                  Thank you
                  Tom

                  Comment


                  • #10
                    Re: Mouse function not working while remote desktoping

                    Hi, Tom.
                    "Fully work" is a very vague term. As long as there is nothing written about what will NOT work on v.6 with 2003 server, there is no other way but to try it.
                    I have installed RDP v.6 on WindowsXP SP3 and connect without any problems to Windows Server 2003 32bit.
                    Please upgrade the RDP version (the link is for 32bit XP, hope this is what you're using), as Yuval suggested, and see if it makes any difference.
                    Good luck.

                    Sorin Solomon


                    In order to succeed, your desire for success should be greater than your fear of failure.
                    -

                    Comment


                    • #11
                      Re: Mouse function not working while remote desktoping

                      Hi Sorino,
                      I installed the RDC v6.0. on win xp and tried remote desktop on server 2003.
                      Confirmed that the mouse setting is applied.
                      Opened a notepad and tried to save it.
                      Mouse pointer does not move to the default button.

                      By the way, how do you know which version of RDC you are using?
                      I tried to find it out, but no luck.

                      Thanks
                      Tom

                      Comment


                      • #12
                        Re: Mouse function not working while remote desktoping

                        Originally posted by tom haskell View Post
                        Mouse pointer does not move to the default button.
                        Oh... I'm out of ideas ... Let's see what Yuval has in his sleeve...

                        Originally posted by tom haskell View Post
                        By the way, how do you know which version of RDC you are using?
                        Run mstsc in Start -> Run. On the upper left corner of the RDC window you have the RDC icon. Clicking on it will get you a menu, on which the last option is About ...

                        Sorin Solomon


                        In order to succeed, your desire for success should be greater than your fear of failure.
                        -

                        Comment


                        • #13
                          Re: Mouse function not working while remote desktoping

                          Please uninstall any Mouse drivers and reboot..
                          Best Regards,

                          Yuval Sinay

                          LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

                          Comment


                          • #14
                            Re: Mouse function not working while remote desktoping

                            Hi Sorino,
                            I installed ver 6.0 remote desktop client on the client side.
                            Accessed server with this software.
                            Tried the mentioned function.
                            Did not work.

                            Thank you.

                            Comment


                            • #15
                              Re: Mouse function not working while remote desktoping

                              Hi Yuval,
                              Do i need to uninstall mouse driver of the client machine or the server?

                              Thank you

                              Tom

                              Comment

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