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Citrix PS 4.5 : "Checking your credentials" hangs

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  • Citrix PS 4.5 : "Checking your credentials" hangs

    hi,

    in my organisation we just install PS 4.5 and it works great into the domain (with domain member workstations).

    My problem is when I try to login from home (via VPN - no domain member), the login is hanging on "Checking your Credentials".

    By the way, when I try to login to any servers via RDP ... no prob. But when I try to open RDP on Citrix servers ... I's hanging on grey screen after login. (no prob when i do it from a domain workstation)

    Here is the informations :
    Citrix PS 4.5 on Win 2003 SP2
    All Clients are 10.1
    All the ports are open.

    What can it be ? (because of domain ? licensing issue ?)

    Thank you for helping,

  • #2
    Re: Citrix PS 4.5 : "Checking your credentials" hangs

    First, please install a new Win XP SP2 on the LAN and dont add it to the domain.
    Is the problem occur again?

    Do you use: domainname\username via ICA client? Do you need smart card?
    The time sync. is correct? Try also to use dsmaint recreatelhc" (after backup...)

    Also, do you use FP1 of PS 4.5 and the latest update for MS + Citrix?

    Btw, please check the TS License:

    http://support.citrix.com/article/CTX105499
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

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    • #3
      Re: Citrix PS 4.5 : "Checking your credentials" hangs

      I'll make some tests based on your answer then install all the hotfixes of ps 4.5.

      I'll post my results.
      10 u

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      • #4
        Re: Citrix PS 4.5 : "Checking your credentials" hangs

        ok ... I didn't have enough time to make tests so I just made a fresh install of a new server in the farm.
        Everything is ok now ... no more prob.

        I guess something got dirty in the other server (because it's same farm, same db and same licensing servers).

        10x anyway for the help

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