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Remote assistance problems XP sp 2 to XP sp 2 computers

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  • Remote assistance problems XP sp 2 to XP sp 2 computers

    Not sure if anyone can help, searched the forums cant see a similar posting....
    heres the problem, if we are live in other words each of us are at our computers (different towns) and I am invited to help (i am expert user other is novice) no problem we link up im invited and accept... life is pleasant and beautiful... if i am invited via email i get an error message "remote assistance connection could not be established because the remote host name could not be resolved" i have checked the file and ensured the ip address is correct as well as all other data... but im stumped and advise, suggestions etc would be appreciated....

  • #2
    Re: Remote assistance problems XP sp 2 to XP sp 2 computers

    Did you reivew:

    http://ask-leo.com/i_get_the_message...that_mean.html

    http://www.jsifaq.com/SF/Tips/Tip.aspx?id=10683

    ?
    Best Regards,

    Yuval Sinay

    LinkedIn: https://www.linkedin.com/in/yuval14, Blog: http://blogs.microsoft.co.il/blogs/yuval14

    Comment


    • #3
      Re: Remote assistance problems XP sp 2 to XP sp 2 computers


      Thanks yuval14, Ill give that a try

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