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problem with outlook in terminal server

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  • problem with outlook in terminal server

    i have windows 2003 server as terminal server (25 users)

    for the last 2 months or so many users have a problem that when they open the outlook in the terminal server (office 2003 pro), it opens, and after few minutes they get en error saying "we are sorry......." and the outlook shuts down.
    (if the V mark is left checked, the outlook restarts, and close in a loop every time you click the ok button).

    the workaround i found is to delete the user profile, and recreate it.

    in most of the time, it helps, but sometimes it doesnt.

    did anyone encountered this problem?
    can anyone tell me what should i look for?

  • #2
    Re: problem with outlook in terminal server

    I would start by looking in the server's Event Viewer -> Application , to see why is Outlook crashing.
    Do you have roaming profiles?
    Are your users using PST files? Or a big bunch of rules?

    Sorin Solomon


    In order to succeed, your desire for success should be greater than your fear of failure.
    -

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    • #3
      Re: problem with outlook in terminal server

      the error in the event viewer is :

      "Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937, faulting module outllib.dll, version 11.0.6359.0, stamp 40c8adfd, debug? 0, fault address 0x0008a17d."

      they dont use PST files, (but i want them to use PST files, it's on a shared folder on the network)
      as far as rules, some of them have rules, but not a lot of them.

      we don't use roaming user profiles.

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      • #4
        Re: problem with outlook in terminal server

        See if anything of this will solve the problem: http://www.google.co.il/search?hl=en...le+outllib.dll
        Let us know.

        Sorin Solomon


        In order to succeed, your desire for success should be greater than your fear of failure.
        -

        Comment


        • #5
          Re: problem with outlook in terminal server

          Hi sorinso.

          i looked for error id 1000 with the first few words of the error, and one of the links took me to: http://support.microsoft.com/kb/912805.

          I made the changes, and restarted the server. now it's the moment of truth. if a user will complain, i'll know it's not the answer.

          thank's for the help.

          Yoav

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          • #6
            Re: problem with outlook in terminal server

            Cool, dude.
            I'm keeping my fingers crossed for you
            And don't forget to update the forum about the outcome.

            Sorin Solomon


            In order to succeed, your desire for success should be greater than your fear of failure.
            -

            Comment


            • #7
              Re: problem with outlook in terminal server

              I think i found the answer: http://support.microsoft.com/kb/912805

              'till now, it works.

              thanks for the help.

              Yoav

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