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  • Cannot Reset password for User

    We have a Windows Server 2003 AD environment and we are suddenly having an issue with one user in particular. She is not a new user but needed to change her password because she forgot her old one while on vacation. When the HelpDesk tries resetting the password an error appears:

    Windows cannot complete the password change for User because:
    The specified procedure could not be found.

    I have uploaded a screenshot of the error. No other users have come up with this error. Any ideas?
    Attached Files

  • #2
    Re: Cannot Reset password for User

    Have you tried from a different DC or from a client PC with the admin tools installed?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: Cannot Reset password for User

      Yes I have tried on 2 different servers and a PC that have Admin tools installed. I still receive the same error.

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      • #4
        Re: Cannot Reset password for User

        I'm assuming the Help Desk has delegated permissions to reset passwords. If that's the case try using the Domain Admin to reset the password. If that works check the delegate permissions.

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        • #5
          Re: Cannot Reset password for User

          Was her account Disabled (and still is) while she was away?
          1 1 was a racehorse.
          2 2 was 1 2.
          1 1 1 1 race 1 day,
          2 2 1 1 2

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          • #6
            Re: Cannot Reset password for User

            Originally posted by biggles77 View Post
            Was her account Disabled (and still is) while she was away?
            I've just tried a few permutations of this:

            Disabled account - Password changed ok
            Expired account - password changed ok
            Disabled & expired - password changed ok
            Please do show your appreciation to those who assist you by leaving Rep Point https://www.petri.com/forums/core/im.../icon_beer.gif

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            • #7
              Re: Cannot Reset password for User

              All research seems to point to this URL as the way to fix this issue.
              http://www.microsoft.com/technet/pro...p/ctrlwiz.mspx

              Just wish Microsoft didn't break the links when they modify their site. This link was given as answers by several different sites by MVPs and others as late as March 2009.

              From what my fogged up brain can gather, this has been an issue with Domains that were upgraded from NT4 Server and has something to do with the Delegation Wizard applying permissions.

              See if anything in this helps. http://technet.microsoft.com/en-us/l.../bb727067.aspx

              Finally, not a fix but a possible solution. Have you tried completely removing the affected user from AD and recreating the account from scratch?
              1 1 was a racehorse.
              2 2 was 1 2.
              1 1 1 1 race 1 day,
              2 2 1 1 2

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              • #8
                Re: Cannot Reset password for User

                Try this...

                1. Open up ADSIEdit.msc and follow the DN path to get to the user account for which you are unable to change the password.
                2. Right click on it and click properties.
                3. Look for the attribute: "UserParameter"
                4. By default this value for this should be <Not Set>. If you see any value in this field, that's possibly creating the problem for you.
                5. Edit the value, and set its value to <Not Set>
                6. Close everything and try to change the password once again.

                Feel free to reply back, if you have any queries.

                Regards,
                Pledge Technologies.
                Best Regards,
                Pledge Technologies

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