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  • georgeeye
    started a topic Outlook 2007 hour glass issue

    Outlook 2007 hour glass issue

    Here's the details:

    Windows XP SP3 Outlook 2007 Hosted exchange account.

    When working in outlook the cursor becomes the hourglass about every 30 seconds. This seems to create a lag when typing in a new message, and if the user is creating a new calendar appointment, (clicking an open time slot on the calendar and typing a name for the appointment), the activity causes it to end the entry of data, (just like pressing enter would).

    I have recreated the user's outlok profile, reinstalled MS Office 2007, tried disabling add-ons, and trying various combonations of settings for the account to no avail.

    I can't recreate this on a test machine, and out of about 200 users with identical setups, no one else is having this problem.

    Any ideas where to look now?

    TIA

  • JeremyW
    replied
    Re: Outlook 2007 hour glass issue

    Well this is a pretty large environment with some beefy mailbox servers and several database.

    Top 20 users in the databases I manage:
    Code:
     TotalItemSize(MB)                               ItemCount
     -----------------                               ---------
                 43502                                   59652
                 39509                                   91447
                 39088                                   70452
                 37120                                   35469
                 35157                                   33882
                 32353                                   96896
                 29127                                   55627
                 26419                                   86379
                 25678                                   54645
                 24028                                  114638
                 23897                                   65840
                 23487                                   23622
                 23452                                   74629
                 22138                                   67538
                 21392                                   66861
                 21261                                   53054
                 20813                                   44533
                 20498                                   46457
                 19590                                   45873
                 19556                                   26818
    Notice one is actually over 42 GB.... again

    We're going to implement archive to Azure sometime this year.

    Leave a comment:


  • biggles77
    replied
    Re: Outlook 2007 hour glass issue

    30 GB mailboxes
    Just waiting for ... Click image for larger version

Name:	shithittingfan.gif
Views:	6
Size:	18.9 KB
ID:	466444
    Last edited by biggles77; 16th January 2012, 06:56.

    Leave a comment:


  • JeremyW
    replied
    Re: Outlook 2007 hour glass issue

    Originally posted by tehcamel View Post
    definigely the 5000 item issue.
    also check the actual size of the mailbox - more than 5gb it,s gong to be tereibleperformance
    No necessarily true. It could definitely be a contributing factor but I have clients with 30 GB mailboxes that can actually function...

    Leave a comment:


  • tehcamel
    replied
    Re: Outlook 2007 hour glass issue

    definigely the 5000 item issue.
    also check the actual size of the mailbox - more than 5gb it,s gong to be tereibleperformance

    Leave a comment:


  • biggles77
    replied
    Re: Outlook 2007 hour glass issue

    And a bit of reading material for you about the 5,000 Inbox limit. http://support.microsoft.com/kb/905803

    Leave a comment:


  • JeremyW
    replied
    Re: Outlook 2007 hour glass issue

    Try and cut that down to less than 5000. Have them organize things into folders if necessary. Use cached mode...

    Other than that, check the AV to see if it's running the latest program version. You can also try uninstalling it to see if it performs better. If it does then see if there's recommended settings for Outlook from the AV vendor, or switch AV products...

    There's also a bunch of other things it could be but those two are the most likely that I can think of right now.

    Leave a comment:


  • georgeeye
    replied
    Re: Outlook 2007 hour glass issue

    I found how to show total items in Outlook 2007, the user's inbox has 6475 in the inbox

    Leave a comment:


  • georgeeye
    replied
    Re: Outlook 2007 hour glass issue

    How can I check the itmes in the exchange account? I don't have access to the server, hosted account

    I have tried enabling/disabling Exchange cache mode, no change.

    Leave a comment:


  • JeremyW
    replied
    Re: Outlook 2007 hour glass issue

    How many items in the user's Exchange account? How many in a single folder? Are you using Exchange Cached Mode?

    Leave a comment:

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