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Outlook (and OWA) Automatically Delete Received Email

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  • Outlook (and OWA) Automatically Delete Received Email

    Our office is running Exchange Server 2000 with an OWA connection to the server. I have a user who's email automatically is deleted when he receives it. It is not a case of it disapearing, it is automatically sent to the Deleted Items folder. He had a connection to the server setup on 3 different computers and his BlackBerry (via OWA). One was running Outlook 2007, and the other two were running Outlook 2010. Regardless of which computer he was using, the email would automatically be deleted upon receipt.

    We checked the junk email settings and they were not the culprit. There were no rules setup to auto-delete his email on any of the computers. We decided to un-install outlook from all three computers, but when he accesses his account using an OWA connection, the same thing happens. All received email is automatically deleted.

    As a backup solution, we are running Sunbelt Exchange Archiver (SEA). Since SEA is configured for the group level (all email treated the same) so I feel it is not the culprit. Also, SEA does not affect storage of email on the client, it just archives incoming email.

    Any and all help is appreciated.

    I found that he was also using an app on his Android phone to access email via our OWA server. After removing the app he still has the issue of emails automatically deleting.
    Last edited by quigzby; 29th April 2011, 16:24. Reason: Additional information added.

  • #2
    Re: Outlook (and OWA) Automatically Delete Received Email

    If your positive its not rules or something 3rd party like an AV that may be scanning his email client side, try creating a new mailbox. Exmerge the content from the current one to .pst and merge it into the new mailbox.

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    • #3
      Re: Outlook (and OWA) Automatically Delete Received Email

      Originally posted by scurlaruntings View Post
      If your positive its not rules or something 3rd party like an AV that may be scanning his email client side, try creating a new mailbox. Exmerge the content from the current one to .pst and merge it into the new mailbox.
      Tried that. Deleted the mailbox in exchange and then purged it. Created a new mailbox and imported .pst file. All email went to the deleted items folder. Still need to check another Android phone he had that he gave to his son. Found on a forum that a smart phone setup could be the culprit and we want to rule it out. (or see if it is in fact the cause.)

      5/3/11 - The other Android phone did not have a connection to his email. The only thing connecting now is web interface through OWA. Email still gets deleted after about 2-3 minutes.
      Last edited by quigzby; 3rd May 2011, 14:44. Reason: Clarify phone involvement

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