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Outlook 2007 hangs when accessing GAL

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  • Outlook 2007 hangs when accessing GAL

    User is composing a new email. When she clicks on To... so she can access the Global address list or her Contacts, Outlook stops responding. You have to use task manager to kill process and start over. If she tries to open GAL or Address book from before composing a new email, it works just fine.
    So I tried starting OL in Safe Mode. That seems to have cured the problem. Restarted OL and went into the Trust Center and disabled all the add-ins. Still experiencing the same problem.
    Any suggestions?

  • #2
    Re: Outlook 2007 hangs when accessing GAL

    How about on another machine?
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

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    • #3
      Re: Outlook 2007 hangs when accessing GAL

      haven't tried another computer yet, but in my experience these types of issues don't repeat on a different PC. But I'll try anyway

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      • #4
        Re: Outlook 2007 hangs when accessing GAL

        Are you using cached mode???

        Try turning it off and seeing if that helps.

        If it does delete the users OST file and recreate it.

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