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OL 2010 - Cannot open shared contacts

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  • OL 2010 - Cannot open shared contacts

    I have a new employee, using Outlook 2010, connecting to Exchange 2010. Exchange is configured as a single-server environment, hosting HT,CAS,MBX.

    The user has access to about 9 shared "contacts" folders, usually at Editor level.
    One folder in particular, (and only one) we have assigned the relevant permissions (both as a delegate via the mailbox user, and more recently using exFolders)

    We can connect the shared folder, however when we try and view anything, it tells me "Cannot display the folder properties. The folder may have been deleted, or the server where the folder is stored may be unavailable. Cannot display folder properties."

    Obviously the server is not unavailable, because we can view other shared mailbox folders at te same time - it only happens with this one shared contacts folder.

    I've tried logging on to the terminal server as the user, and created an outlook profile (o2k7) - outlook just crashes. We've tried creating a new profile on the user's desktop, same problem occurs.

    We've tried removing and reassigning permissions - same problem occurs.

    Code:
    [PS] C:\Windows\system32>get-mailboxfolderpermission -identity "Manager*:\contacts"
    
    
    RunspaceId   : e2b2f584-6db2-4538-a70a-bb9039753d9f
    FolderName   : Contacts
    User         : Default
    AccessRights : {None}
    Identity     : Default
    IsValid      : True
    
    RunspaceId   : e2b2f584-6db2-4538-a70a-bb9039753d9f
    FolderName   : Contacts
    User         : Personal Assistant
    AccessRights : {Editor}
    Identity     : Personal Assistant
    IsValid      : True
    any suggestions?
    Last edited by tehcamel; 17th January 2011, 13:14.
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  • #2
    Re: OL 2010 - Cannot open shared contacts

    How about permissions on folders "above" the shared one?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

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    • #3
      Re: OL 2010 - Cannot open shared contacts

      just for amusement, I also gave full owner permissions to :top of information store:

      same thing
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      • #4
        Re: OL 2010 - Cannot open shared contacts

        Tried from a different PC?
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        • #5
          Re: OL 2010 - Cannot open shared contacts

          yea, tried on the terminal server using that account, and outlook crashed when it opened that folder

          the other users with access to that contact list have no issues though
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