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Signatures disappearing in Outlook 2003

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  • Signatures disappearing in Outlook 2003

    Good morning,

    Running into a weird problem here. User logs in and the signature files are there but Outlook removes them from the email. Going into tools>options you can add re-enable it but when you reboot the machine, they're gone again.

    Tried removing the profile and recreating it which didn't work. The problem is sporadic and not all users are affected.

    Background is Exchange 2003/Outlook2003 just migrated from Lotus Notes.

    Any ideas?

  • #2
    Re: Signatures disappearing in Outlook 2003

    1. Do you use Word as the mail editor
    2. is their any anti virus that add a signture like "this message has been scan by xxx antivirus" I know that avg create this problem.
    3. Is the e-mail created as html format for ex. and not as plain text
    4. what version of outlook are you using

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    • #3
      Re: Signatures disappearing in Outlook 2003

      1. Yes they are using word as the email editor.
      2. They are using TrendMicro which I believe doesn't add anything
      3. The affected users have used both
      4. Outlook 2003

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      • #4
        Re: Signatures disappearing in Outlook 2003

        Bump

        Does anyone have an answer for this one? I'm getting to the end of the internet trying to find a solution.

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        • #5
          Re: Signatures disappearing in Outlook 2003

          Go Outlook doesn't remove the signatures from the email it disables the signature rules? Take a look at the Group Policies being processed.

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          • #6
            Re: Signatures disappearing in Outlook 2003

            Correct. When the user reboots, the setting for the signature resets to nothing. Also the reading pane resets to right instead of bottom if the user has changed it. Really any user settings like font colors etc.

            Which group policy could be affecting this?

            We also implemented a regfix for Outlook to call a custom PRF file, but all users have this and the problem is sporadic. One user will have it, the person sitting next to them doesn't. We also implemented this at other sites and nobody else is having this problem.

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            • #7
              Re: Signatures disappearing in Outlook 2003

              Frenzy, it'll be something in the PRF file- most likely one of these:

              OverwriteProfile=Yes
              ModifyDefaultProfileIfPresent=FALSE

              I seem to remember having an issue with this once before but can't remember the exact remedy.

              Is it normally the same users? If so try disabling Outlook using the PRF and see if the issue persists.

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              • #8
                Re: Signatures disappearing in Outlook 2003

                Just a thought Frenzy but have you tried creating a new Mail profile?

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