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Office 2007 corrupting PDF attachment

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  • Office 2007 corrupting PDF attachment

    First-time post so be gentle...

    I have a client that is having a problem where the PDF receipts that get created within a business app are unable to be displayed AFTER being emailed via Outlook. Here’s what happens: The user generates a PDF receipt that displays just fine initially. She clicks File then Attach To Email and sends the PDF onto the recipient. In her Outlook Sent Items folder, the PDF is still viewable. The recipient gets a two-page PDF that is blank and an error pops up saying that there is a page error.

    Here are a few of the steps we’ve taken to troubleshoot the issue:
    1. Disabled all firewalls, antivirus, and email scanning applications – same error
    2. Create new Outlook POP3 profile with the same email account – same error
    3. Create new Outlook POP3 profile with a different email account – same error
    4. Repaired Adobe Reader and Office 2007 installations – same error
    5. Sent the receipt from a different PC – same error
    6. Saved the PDF to the local PC then attached to an email – same error
    7. Sent a different PDF – displays correctly for the recipient
    8. Sent receipt PDF via web interface to the user’s email – displays correctly for the recipient
    9. Sent receipt PDF via Mozilla Thunderbird – displays correctly for the recipient

    Anyone have any ideas?
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