Announcement

Collapse
No announcement yet.

Outlook - Event ID : 7002

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Outlook - Event ID : 7002

    Dear Members, Advise us solution for below mentioned event id. We were getting Outlook hang for a while frequently OS : Windows XP SP3 - has both Wireless & Wired network enabled MS Outlook 2007 SP1 Connecting over Outlook Anywhere using RPC over HTTPS. Event ID : 7002 //ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4017.1006, Microsoft Office Version: 12.0.4017.1006. This session lasted 473 seconds with 60 seconds of active time. This session ended with a hang.//
    Last edited by kmohaan; 29th January 2009, 13:23.

  • #2
    Re: Outlook - Event ID : 7002

    Have you done any searching on google yourself and tried anything?

    You could help us by posting if you have fully patched it and the host OS. Has this always happened, does it happen in certain circumstances. Have you checked for any addons and disabled them? Help us help you....
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

    Comment


    • #3
      Re: Outlook - Event ID : 7002

      Server : Envirinment is HMC 4.0. Client machine OS : Windows XP SP3 - has both Wireless & Wired network enabled. MS Outlook 2007 SP1 - Connecting over Outlook Anywhere using RPC over HTTPS. No addons.

      Comment


      • #4
        Re: Outlook - Event ID : 7002

        Does it only happen if you just have the wired network attached? Do the wired and wireless connect to different things? Is Exchange on one or the other then? Which is primary? Does this happen to anyone else? I assume no additions means this machine has no AV then? Latest NIC drivers? Different profile on that machine?

        You missed these too "Has this always happened, does it happen in certain circumstances."
        Anything in the logs aside from the event below?
        cheers
        Andy

        Please read this before you post:


        Quis custodiet ipsos custodes?

        Comment


        • #5
          Re: Outlook - Event ID : 7002

          Hi Andy, 1) Tested wired & wireless network, facing the same issue. 2) This happens for only in three laptops, whereas other four are desktops which has been connected over wired network. 3) Outlook got hangs every 30 mins once. 4) No anti virus enabled for Mails. 5) Single profile for logon for Windows & configured outlook anywhere account on Outlook 2007. 6) only event id : 7002 throws when outlook hangs.

          Comment


          • #6
            Re: Outlook - Event ID : 7002

            Hmm.. If the 30 mins are regular and consistent then I woudl suspect something else is running. AV update maybe? Altiris scan etc?
            cheers
            Andy

            Please read this before you post:


            Quis custodiet ipsos custodes?

            Comment


            • #7
              Re: Outlook - Event ID : 7002

              Additional information to identify issue., mails been hanging in outbox for minimum 5 mins, or else if we close the outlook and open again - mails in outbox goes out. Also it takes 20 - 30 mins to receive, if we send a test mail to themselves. Calender gets hangs.

              Comment


              • #8
                Re: Outlook - Event ID : 7002

                Can you bring up the Outlook connection dialog? Does it show fails on DC lookups? Have the exchange servers been anything else (like DCs?)
                cheers
                Andy

                Please read this before you post:


                Quis custodiet ipsos custodes?

                Comment


                • #9
                  Re: Outlook - Event ID : 7002

                  Hi

                  We had found that there's a issue in Network Load Balancer.

                  Comment

                  Working...
                  X