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error "the command is not available" when trying to recover deleted items

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  • error "the command is not available" when trying to recover deleted items

    hi all,

    one of my customers has a problem to recover deleted items.
    when he tries to recover, he gets the error message : the command is not available. se the program documentation"

    he is using Outlook 2007, Exchange 2007.
    In Outlook 2003, (the upgrade was a week ago) he had no problem.
    I checked the add-ins, the deleted items recovery is checked.
    I also found a suggestion to renmae the resiliency key HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\O utlook\Resiliency, but it didn' t exist.

    Any ideas?
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