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  • Cannot reopen attachments in outlook

    Hi,


    When i try to open any email attachment for the second time i get the message 'operation failed'.However it works fine in OWA.


    steps tried

    removed and reinstalled adobe 8
    installed sp3

    will upgrading to adobe 9 make a difference ?


    Thanks

    Sri

  • #2
    Re: Cannot reopen attachments in outlook

    Does this happen on another machine or just this one?
    Have you tried a new profile on this machine?

    You don't make it specifically clear if this is a PDF you want to open, nor which version of outlook.
    Do you still get the message if you close outlook, wait 30 secs then go back in?
    Anything in the event log?
    Are you a local admin?
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

    Comment


    • #3
      Re: Cannot reopen attachments in outlook

      What operating system and which version of Outlook? What product was "SP3" for?
      Gareth Howells

      BSc (Hons), MBCS, MCP, MCDST, ICCE

      Any advice is given in good faith and without warranty.

      Please give reputation points if somebody has helped you.

      "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

      "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.

      Comment


      • #4
        Re: Cannot reopen attachments in outlook

        Hi Andy and Gforce,


        Thanks for the reply.Well,another user could not open any pdf attachments in outlook 2003.I cleaned up the outlook secure temp folder in the registry which fixed it.However that did not work in this scenario.

        OS : win xp sp 3 in domain environment
        Outlook 2003 is the version with the updates
        The user has local profile and not a roaming one.Will checking in an another PC help ? The user has admin rights on this pc

        When outlook is started for the first time it works.When you open the attachment for the second time then the msg 'opeartion failed'.If you close outlook and then open it will work for the first time and then the same thing happens

        Sri

        Comment


        • #5
          Re: Cannot reopen attachments in outlook

          Tried reinstalling Outlook?
          Gareth Howells

          BSc (Hons), MBCS, MCP, MCDST, ICCE

          Any advice is given in good faith and without warranty.

          Please give reputation points if somebody has helped you.

          "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb.

          "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three.

          Comment

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