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Emails copied to Outbox in Outlook 2007

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  • Emails copied to Outbox in Outlook 2007

    We have come across this problem with a number of users on our network... The user has Outlook 2007 connected to an Exchange 07 sp1 server with cached mode on.

    The problem is some e-mails which were successfully sent are still kept in the outbox as well as in the sent items, the user with outlook 2007 client cant see the e-mails is the outbox however if you view the mailbox via webmail or outlook 2003 you can see the e-mails. I have also noticed if you view the file size of the mailbox the server data size is different from the local data size! (server version shows a bigger mailbox as it includes the items in the outbox) its as if the two are not syncing!

    I have tried the basics for example removing the outlook profile and recreating with no joy.

    Any ideas?


  • #2
    Re: Emails copied to Outbox in Outlook 2007

    I have to say we have a similar issue internally. I haven't been able to look at it as the internal IT are dealing with it.
    Just for info do you have any of the following?
    -mobile devices
    -Enterprise Vault
    -Upgraded from 2003 and 5.5 previously

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