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Outlook 2003 - 'unable to save free/busy information'

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  • Outlook 2003 - 'unable to save free/busy information'

    Hi,

    If a user adds an appointment to his calender, a balloon is displayed in the systray saying 'unable to save free/busy information'.

    Used the option Outlook.exe /cleanfreebusy result “Unable to clean your free/busy information”.
    We reinstalled the desktop (we deploy our desktops using Altiris).
    We removed the (roaming) profile from the desktop and the server.
    No results, the user is still receiving the same message.

    The user has no .ost or .pst file. We are using Outlook 2003 SP3 (11.8169.8202). In the event viewer we see the following events:
    Source: Outlook
    Event ID: 25
    Description: Unable to save free/busy information.

    Has anyone a suggestion how to fix this.

    Thanks in advance,

    Hans
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