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Items that are sent from a shared mailbox go to the wrong folder in Outlook

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  • Items that are sent from a shared mailbox go to the wrong folder in Outlook

    Hello

    Many of our users has multiple shared mailboxs. When they send an e-mail from a shared mailbox, the mail comes in there personal folder send items instead of the shared send items folder.

    Is there a sollution for this problem?

    (We had the same problem with deleted items, but we know there is a sollution for that and we already solved that one. We added a registry key in HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\O utlook\Options\General wit the name DelegateWastebasketStyle and value 4.)

    Thanks

  • #2
    Re: Items that are sent from a shared mailbox go to the wrong folder in Outlook

    To save sent items to the manager's Sent Items folder and not the delegate's Sent Items folder, the delegate must be logged on as the manager. This may not be acceptable because of privacy or security concerns. By design, items that are sent by a delegate cannot appear in someone else's Sent Items folder.

    http://support.microsoft.com/kb/317865
    cheers
    Andy

    Please read this before you post:


    Quis custodiet ipsos custodes?

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