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Outlook emails are deleted upon read window closes

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  • Outlook emails are deleted upon read window closes

    Outlook 2000 / Exchange 2000
    user will open email in new reading window...
    when the reading window is closed, the email is erased from the inbox.
    rules have been looked at, but she has not created any.
    tried renaming the outcmd.dat file to default any custom settings...nada.
    any help will be greatly appreciated. thanks all.

  • #2
    Re: Outlook emails are deleted upon read window closes

    Are they truely deleted or is there a filter applied to only show unread email (I've seen the same before)
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

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    • #3
      Re: Outlook emails are deleted upon read window closes

      they are still on the server; but i cant find any custom filters that have been created. If a filter was created under a different profile on the same PC, is it possible for the rules to have been applied to another profile? Also, there is no .pst file, so i dont think the user has accidentally created a local save. thanks for your time sir. have great days.

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      • #4
        Re: Outlook emails are deleted upon read window closes

        Check the view you are in and make sure its "show all emails"
        Tom Jones
        MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
        PhD, MSc, FIAP, MIITT
        IT Trainer / Consultant
        Ossian Ltd
        Scotland

        ** Remember to give credit where credit is due and leave reputation points where appropriate **

        Comment

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