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  • Work Offline Not Available

    you know in Outlook how under the file menu, you have the option to work offline.

    well, we had a user who was not getting any email the other day and she did not have this option to turn on let along turn off. we were able to reboot and get her working but the work offline option is still not shwoing up in the file menu.

    Anyone heard of such a thing?

  • #2
    Re: Work Offline Not Available

    What OS?
    What version of Outlook?
    Are you using Exchange?
    Is this only happening to this one person?
    Is the Work Offline option hidden in the menu? (see pic)
    Click image for larger version

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    Regards,
    Jeremy

    Network Consultant/Engineer
    Baltimore - Washington area and beyond
    www.gma-cpa.com

    Comment


    • #3
      Re: Work Offline Not Available

      Sorry i forgot a lot of the detials:

      OS: Windows XP
      Outlook 2003
      We are using Exchange server
      this user is the only user who has reported it
      No i have verified that the button is just not hidden....

      it is the strangest dang thing...

      thanks,
      Mara

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      • #4
        Re: Work Offline Not Available



        Actually, just ran into it. when you are using exchange mode it uses the offline folders. well you have to disable the offline folder option under email account and then the work offline is there again for you to toggle between.

        i guess if you are using offline folders it just does its own thing......

        but thought i would let you know..

        Thanks,
        Mara

        Comment


        • #5
          Re: Work Offline Not Available

          There is also an option to chose the connection state when it first starts up.

          We actually ask the users if they want to work offline or online and we never have these problems.

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          • #6
            Re: Work Offline Not Available

            Mara, thanks for sharing and letting us know how you solved it.
            Regards,
            Jeremy

            Network Consultant/Engineer
            Baltimore - Washington area and beyond
            www.gma-cpa.com

            Comment

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