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Problem with adding another mailbox to a users account

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  • Problem with adding another mailbox to a users account

    (Outlook 2003)

    here is the problem, i wanted to add a new mailbox to a users account, so i went about it the normal way by:

    Tools
    E-Mail Accounts...
    Made sure "View or change e-mail accounts" is selected - Next
    Change...
    More Settings...
    Click "Advanced Tab"
    Add...

    now in the new box that pops up, i type in the Mailbox i want to add, and click OK, but when i did, i got this message:

    "The name could not be resolved. The operation failed"

    now after browsing through the Outlook tech files on microsoft, i found this to fix the problem:

    http://support.microsoft.com/kb/8333...=2520&sid=1309

    i didn't want to do this because it edits the registry and whatnot, so i searched myself around outlook and found that outlook was starting but then immediately disconnecting from the exchange server, and appearing offline, so what i did to fix this was:

    Tools
    E-Mail Accounts...
    Made sure "View or change e-mail accounts" is selected - Next
    Change...
    More Settings...

    and on the genral tab, make sure it manually connects not automatically

    the reason why i am writing this relatively simple explanation is because there isn't one anywhere else of the 'net that i can find, all of the problems just link to the microsoft document above, which is unnecessary, so if you have the same problem, save yourself time and effort looking for a solution to an easy fix

    -Luke
    changed

  • #2
    Re: Problem with adding another mailbox to a users account

    Thanks for posting your tip!

    Tom
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

    ** Remember to give credit where credit is due and leave reputation points where appropriate **

    Comment


    • #3
      Re: Problem with adding another mailbox to a users account

      no problem, i'm happy to help
      changed

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