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Exchange user cannot send email to one user

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  • Exchange user cannot send email to one user

    A client has SBS2011 with a user who cannot send an email to one specific user. If Kent sends an email to Erica the NDR states her account does not exist. Kent can send to everyone else and everyone else can send to Erica. Updated on the SBS2011 server are current.

    John

  • #2
    Re: Exchange user cannot send email to one user

    Old account details cached in outlook autocomplete?
    Tom Jones
    MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+
    PhD, MSc, FIAP, MIITT
    IT Trainer / Consultant
    Ossian Ltd
    Scotland

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    • #3
      Re: Exchange user cannot send email to one user

      Originally posted by Ossian View Post
      Old account details cached in outlook autocomplete?
      My guess too.

      johnfds, do you know how to delete an entry from auto complete?
      Regards,
      Jeremy

      Network Consultant/Engineer
      Baltimore - Washington area and beyond
      www.gma-cpa.com

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      • #4
        Re: Exchange user cannot send email to one user

        Thirded, sounds like autocomplete. Only other time I've seen this issue was on a client not downloading the latest OAB.
        BSc, MCSA: Server 2008, MCSE, MCSA: Messaging, MCTS
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        • #5
          Re: Exchange user cannot send email to one user

          Can you edit a .NK2 file?

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          • #6
            Re: Exchange user cannot send email to one user

            Yes, there are utilities that can edit .NK2 files but:
            1. it would be easier just to delete it form the cache using Outlook (when the address shows in the autocomplete, highlight the address and then press the delete key)
            2. the newer versions of Outlook don't use .NK2 files (they store the cache in the Exchange mailbox)
            Regards,
            Jeremy

            Network Consultant/Engineer
            Baltimore - Washington area and beyond
            www.gma-cpa.com

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