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  • Outlook Autocomplete

    We have a Staff of about 6000 users. Over the past few weeks several users have reported their Autocomplete in Outlook is gone even mine . But the addresses are in OWA. Recreating the users Outlook or Windows profile doesn't fix the problem. I can fix it if I download NK2 edit. Copy the info that is there in their Autocomplete file to another file. Clear theirs, create a new one and merge the data with it and Outlook will show that.

    My question is why might this be happening more and more but not to everyone. Is there something on the server I can look at?

  • #2
    Re: Outlook Autocomplete

    Unfortunately I failed my long distance mind reading exam at school, so I have to ask the questions instead.

    Versions of the products involved? Exchange and Outlook?

    Simon.
    --
    Simon Butler
    Exchange MVP

    Blog: http://blog.sembee.co.uk/
    More Exchange Content: http://exchange.sembee.info/
    Exchange Resources List: http://exbpa.com/
    In the UK? Hire me: http://www.sembee.co.uk/

    Sembee is a registered trademark, used here with permission.

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    • #3
      Re: Outlook Autocomplete

      Exchange 2010, Outlook 2013. Both Windows 7 and 8.1

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      • #4
        Re: Outlook Autocomplete

        The nickname cache isn’t stored in nk2 files in Outlook 2010 they're stored in the mailbox. We had something similar which appeared to be caused by using the 64 bit version of Outlook which would occasionally hang, causing the user to End Task which then triggered he corruption. CRM integration can also trigger similar corruptions.
        Last edited by Sembee; 5th March 2015, 10:31. Reason: Formating correction.

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        • #5
          Re: Outlook Autocomplete

          And like I said I can fix them as they happen just wondering if I could have something breaking down thats going to get works

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          • #6
            Re: Outlook Autocomplete

            Auto complete is not a server side function.
            It is stored in the mailbox, but it is completely client side behaviour. There is no server management of it.

            My instinct would be something common to the clients - AV software, Antispam, something like that.

            Simon.
            --
            Simon Butler
            Exchange MVP

            Blog: http://blog.sembee.co.uk/
            More Exchange Content: http://exchange.sembee.info/
            Exchange Resources List: http://exbpa.com/
            In the UK? Hire me: http://www.sembee.co.uk/

            Sembee is a registered trademark, used here with permission.

            Comment

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