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Exchange 2007 ongoing issue with emails stopping. Only cure seems to be a reboot

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  • Exchange 2007 ongoing issue with emails stopping. Only cure seems to be a reboot

    Hi all,

    We've had an ongoing issue with our server running Exchange 2007. Once every 2/3 months we'll stop being able to send and receive emails through our Exchange server.

    When this happens, I firstly try to restart the services related to Exchange, but this doesn't seem to have any effect. The only cure seems to be a reboot, and while this isn't the end of the world, it'd be nice to know why this happens. As if i'm off on holiday, all hell breaks loose!

    Does anyone have any diagnostics i can try to see why this happens? or is there a way to possibly run a "repair" on Exchange to resolve any issues?

    My next question is that when I do reboot the server, it can take quite a while for old emails to be pushed through, especially as this seemed to happen before the Bank Holiday weekend, is there a way to manually push the queue so emails start trickling in a little faster?

    Any help would be great

    Many thanks
    Sam

  • #2
    Re: Exchange 2007 ongoing issue with emails stopping. Only cure seems to be a reboot

    Just to following on with a bit more info:

    The event viewer shows the following errors when this happens:

    "Process MAD.EXE (PID=1084). All Domain Controller Servers in use are not responding:"

    "Process MSEXCHANGEADTOPOLOGYSERVICE.EXE (PID=2572). None of the domain controllers in the domain are responding. This event can occur if the domain controllers in local or all domains become unreachable because of network problems. Use the Ping or PathPing command-line tools to test network connectivity to local domain controllers. Run the Dcdiag command line tool to test domain controller health."

    "Exchange ActiveSync has encountered repeated failures when it tries to access data on Mailbox server []. Exchange ActiveSync will temporarily stop making Exchange ActiveSync requests to the Mailbox server. The process will be postponed for [60] seconds. This may be caused if the Mailbox server is overloaded. If this event is frequently logged, review the Application log for other events that could indicate the root cause of performance problems on the Mailbox server specified in the event description."

    These seem to cycle until the machine is rebooted

    Comment


    • #3
      Re: Exchange 2007 ongoing issue with emails stopping. Only cure seems to be a reboot

      The error indicates that Exchange is having problems with communicating with the domain controllers.
      Are you rebooting server in between these errors? If not then you aren't patching - it is rare that any server I maintain goes more than six weeks without a reboot.

      Exactly what build of Exchange are you on?

      Have you checked you have the latest network card drivers? Don't have the option set to allow the OS to disable the device to conserve power etc?

      Simon.
      --
      Simon Butler
      Exchange MVP

      Blog: http://blog.sembee.co.uk/
      More Exchange Content: http://exchange.sembee.info/
      Exchange Resources List: http://exbpa.com/
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      Sembee is a registered trademark, used here with permission.

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